Refund Policy

1. Overview

Aelite is committed to providing high-quality sports equipment and related accessories. This Refund Policy outlines the circumstances under which refunds may be granted for purchases made through aelite.co.za.

This policy complies with the Consumer Protection Act, which provides consumers with certain rights regarding defective goods, cancellations, and returns.

By placing an order on aelite.co.za, customers agree to the terms outlined in this policy.

2. Refund Eligibility

Customers may qualify for a refund under the following circumstances:

• The product received is damaged or defective.
• The product delivered is incorrect or different from what was ordered.
• The order is cancelled within the legally permitted cooling-off period for online purchases.
• The courier company fails to deliver the purchased item and cannot provide valid proof of delivery.
• The product is returned in accordance with the Aelite Return Policy.

Refunds are processed only after the returned item has been received and inspected, unless the item was never delivered.

3. Cooling-Off Period for Online Purchases

In accordance with the Consumer Protection Act, customers purchasing goods online may cancel their order within 7 days after delivery.

If a customer exercises this right:

• The item must be returned unused, undamaged, and in its original packaging.
• The customer may be responsible for return shipping costs.
• Aelite may deduct reasonable handling or shipping costs as permitted by law.

Refunds will be issued after the returned item is received and inspected.

4. Refunds for Defective or Faulty Goods

If a product is defective, damaged, or does not meet expected quality standards:

• Customers must notify Aelite within 7 days of receiving the item.
• Aelite may request supporting evidence such as photos of the defect.

5. Non-Delivery Refunds

Aelite works with reliable courier partners to deliver orders safely.

If the courier company fails to deliver an order and cannot provide valid proof of delivery or signed confirmation, Aelite will:

• Investigate the delivery with the courier provider, and
• Issue a full refund if the package is confirmed lost or undelivered.

Customers may alternatively request a replacement shipment if the product is still available.

6. Refund Processing Time

Once a refund has been approved:

Processing time may vary depending on the customer's bank or payment provider.

7. Non-Refundable Situations

Refunds may not be granted in the following cases:

• Products that have been used, damaged, or altered by the customer.
• Items returned without original packaging or accessories.
• Returns made outside the permitted return period.
• Products damaged due to misuse, negligence, or improper handling.

Aelite reserves the right to refuse refunds that do not comply with this policy.

8. How to Request a Refund

To request a refund, customers should:

1. Contact Aelite support through the website or support email.
2. Provide the order number and details of the issue.
3. Follow the return instructions provided by Aelite.

Refund requests may require supporting information to process the claim.

9. Contact Information