Shipping & Delivery Policy

1. Overview

Aelite strives to ensure reliable and timely delivery of all sports equipment and related accessories purchased through aelite.co.za. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms described in this policy.

2. Shipping Locations

Aelite currently ships within South Africa only.

If international shipping becomes available, this policy will be updated accordingly.

3. Order Processing

Orders are processed once payment has been successfully received and confirmed.

Processing does not take place on:

• Weekends
• Public holidays
• Periods of unusually high order volume

Customers will receive confirmation once the order has been dispatched.

4. Delivery Timeframes

Delivery times depend on the courier service and destination.

These timeframes are estimates only and may vary depending on courier operations, weather conditions, or other external factors.

5. Shipping Fees

Shipping costs may be:

• Calculated at checkout based on location and package weight, or
• Offered as free shipping on qualifying orders, where applicable.

Any shipping charges will be clearly displayed before payment is completed.

6. Delivery Requirements

All deliveries require a person at the delivery address to receive and sign for the package.

By signing for the package, the recipient confirms that the order was delivered in acceptable condition.

Customers are responsible for ensuring that the correct delivery address and contact details are provided when placing an order.

7. Failed Deliveries

If delivery cannot be completed due to:

• Incorrect address provided
• No one available to receive the parcel
• Failure to respond to courier contact attempts

The courier may attempt redelivery or return the package to Aelite.

Additional delivery charges may apply for reshipment.

8. Lost or Undelivered Packages

Aelite works with trusted courier providers to ensure safe delivery.

If a package is reported as lost or undelivered, Aelite will open an investigation with the courier service.

9. Delivery Delays

While Aelite aims to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Courier operational delays
• Extreme weather conditions
• Public holidays
• Security or transport disruptions

Aelite will make reasonable efforts to keep customers informed of significant delays.

10. Inspection Upon Delivery

Customers are encouraged to inspect their packages upon delivery.

If the packaging appears damaged:

• Customers should notify the courier immediately, and
• Contact Aelite within 7 days of delivery.

This helps us resolve issues quickly.

11. Contact Information