Return & Refund Policy

1. Overview

At Aelite, we aim to provide high-quality sports equipment and related accessories. If you are not satisfied with your purchase, this Return & Refund Policy outlines the conditions under which items may be returned or refunded in accordance with the Consumer Protection Act.

By placing an order on aelite.co.za, you agree to the terms outlined in this policy.

2. Return Eligibility

Customers may request a return under the following conditions:

• The item was damaged, defective, or incorrect upon delivery.
• The item is unused, in its original packaging, and in resellable condition.
• The return request is submitted within 7 days of receiving the item.

Items that show signs of use, damage caused by misuse, or missing packaging may not qualify for a refund or return.

Certain products may be excluded from returns for hygiene or safety reasons unless defective.

3. Cooling-Off Period (Online Purchases)

In accordance with the Consumer Protection Act, customers purchasing goods online have the right to cancel an order within 7 days after delivery.

If exercising this cooling-off right:

• The item must be returned unused and in its original condition.
• The customer may be responsible for return shipping costs unless the product is defective or incorrect.
• A refund will be processed after the returned item has been received and inspected.

4. Defective or Damaged Products

If an item arrives damaged, faulty, or not as described:

• Customers must notify Aelite within 7 days of delivery.
• Aelite may request photos or evidence of the defect.
• Once verified, Aelite will offer one of the following:
  • Replacement product
  • Repair (if applicable)
  • Full refund

Refunds will be processed using the original payment method where possible.

5. Courier Delivery Failure

Aelite works with reputable courier companies to ensure reliable delivery.

If the courier company fails to deliver the purchased item, and there is no valid proof of delivery or signature confirming receipt, Aelite will:

• Conduct a delivery investigation with the courier provider.
• If the item is confirmed lost, undelivered, or misdelivered, the customer will receive either:
  • A full refund, or
  • A replacement shipment, depending on customer preference.

A full refund will be issued where delivery cannot be verified or confirmed by the courier service.

6. Non-Returnable Items

The following items may not be eligible for return unless defective:

• Items used or damaged by the customer
• Items returned without original packaging
• Items returned after the allowed return period

Aelite reserves the right to refuse returns that do not comply with this policy.

7. Refund Processing

Once a returned item has been received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued via the original payment method where possible.
• Processing time may vary depending on the customer's bank or payment provider.

8. Return Process

To request a return, customers should:

1. Contact Aelite support via the website or customer support email.
2. Provide the order number and reason for return.
3. Follow the instructions provided for returning the item.

Items sent back without prior authorization may not be accepted.

9. Contact Information